Guest Services

Upon entering the Casino, you will be personally greeted by one of our charming hostesses. Our guest services is located to the left of the entrance doors whereby, all your questions and concerns will be pleasantly answered. At our Guest Services desk you can check your coat, inquire about slot machines or tables, purchase or validate your lottery tickets and also sign up for our Encore rewards cards where you earn points and free play for the slot machines. Being an Encore member gives you access to promotions such as hourly hot seat draws and other prize giveaways we offer. Note: All free play expires 14 days after it has been loaded onto your encore card and points if not claimed will expire after a year accumulation.

To access your free play and points:

  1. Insert your Encore card "words first" into the slot machine of your choice.
  2. When light turns green and the screen says "welcome (your name)"
  3. Press the red X in the right hand corner of the screen
  4. Press the $
  5. Enter your 4 digit pin # and press enter
  6. Select either "Redeem free play" or "Redeem points"
  7. Choose how much you would like to redeem and press ok.

Our helpful slot attendants can also assist you with any questions or concerns regarding Encore cards.

Our full service lottery centre is situated at our Guest Services desk and you can purchase Pull Tabs, Scratch N' Win tickets, Sports Action, Keno, Lotto 6/49 and Lotto Max. Winning tickets are cashed up to $9,999.00. Make sure you bring valid identification for all winning tickets.

Whether you want to page someone, use the complimentary coat check or sign up for an Encore Rewards card, Guest Services can assist you any time.

OUR NUMBER IS 1.866.561.2421